Measuring Change
LeadershipBusiness

Measuring Change

⏱ 6 hours

Most change efforts measure the project plan and call it success. Measuring Change teaches managers, team leads, and change leaders to measure what really matters: whether people are moving through the transition, gaining new skills, and believing in the why. Across three self-paced Modules, you learn why changes stall, apply the Whole-Person Metrics Model, and run the six-step Change Metrics Cycle. You use AI to draft hypotheses, suggest metrics, and theme survey comments — while you keep the judgment. You finish with a complete Change Metrics Plan and the Change Metrics Practitioner badge.

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What you’ll learn

Explain why changes stall by separating the change from the human transition Build a Perspective Map of what success means to each stakeholder Design a balanced set of Head, Heart, and Briefcase Metrics Write Hypothesis Statements with measurable Success Criteria Capture Baselines and run a Retrospective Cadence Use AI to draft, sort, and summarize — while you keep the judgment

Who this course is for

Managers, team leads, project and program managers, Agile coaches, and change leads who are leading or supporting an organizational change — anyone who has been asked "is it working?" and had only a percent-complete number to answer with.

Before you begin

None.

Course curriculum

  1. Get Started

    Orientation: how this class works and how to use it.

    • Get Started
  2. Course Book

    The full self-guided Course Book for this class.

    • Course Book
  3. Module 1: Why Change Fails

    Why most change is never measured properly, and how to see the human transition — losses, fear, uneven adoption, and uncertainty — that project plans miss.

    • Module 1: Why Change Fails — Reading
    • AI-1: Change Readiness Coach
    • Module 1: Why Change Fails — Knowledge Check
    • Module 1: Why Change Fails — Workbook Reflection
  4. Module 2: Head, Heart & Briefcase Metrics

    Learn to measure a change where it really lands — in people’s skills, their thinking, and their beliefs — and avoid the traps that make metrics lie.

    • Module 2: Head, Heart & Briefcase Metrics — Reading
    • AI-2: Metric Mapper
    • Module 2: Head, Heart & Briefcase Metrics — Knowledge Check
    • Module 2: Head, Heart & Briefcase Metrics — Workbook Reflection
  5. Module 3: Selecting & Running Your Metrics

    Run the six-step Change Metrics Cycle and assemble your capstone Change Metrics Plan, evaluated by AI-3.

    • Module 3: Selecting & Running Your Metrics — Reading
    • AI-3: Change Metrics Plan Evaluator
    • Module 3: Selecting & Running Your Metrics — Knowledge Check
    • Module 3: Selecting & Running Your Metrics — Workbook Reflection
  6. Course Materials & Capstone

    Workbook and Capstone materials.

    • Workbook
  7. Course Wrap-Up

    Course conclusion: what you built, where you go next, and the glossary.

    • Course Conclusion: Where You Go From Here