Conversational Leadership: Amplifying Your Organization Through Conversation

What you’ll learn

Diagnose your organization's directive-versus-conversational pattern, backed by real evidence Build a personal listening baseline from your own logged conversations, plus one habit to build first Redesign one broadcast-only channel into a genuinely two-way one Draft a conversational strategy and stress-test it against the full Four-I Model Design a complete session — purpose, stakeholders, and appreciative-inquiry questions — for a real conversation Build a ready-to-run World Café Facilitation Plan for your own workplace

Who this course is for

Managers, team leads, and internal facilitators who are ready to move their team from directive instruction to trust-based, participatory conversation and want a real framework and a tested plan.

Before you begin

None. No prerequisite and no software to install.

Course curriculum

1. Get Started

   Orientation: how this class works and how to use it.

   • Get Started
2. Course Book

   The full self-guided Course Book for Conversational Leadership.

   • Course Book
3. Session 1: What's In a Word? Defining Conversational Leadership

   Diagnose whether your team runs on directive or conversational communication — and get a precise definition of the difference that actually matters.

   • What's In a Word? Defining Conversational Leadership
   • AI Tool — Conversation Pattern Spotter
   • Session 1 — Knowledge Check
   • Session 1: What's In a Word? Defining Conversational Leadership — Workbook Reflection
4. Session 2: Fundamental Elements: Designing Meaningful Conversation & Deep Listening

   Learn what separates real conversation from discussion, debate, and persuasion — and build a personal listening baseline from your own real conversations.

   • Fundamental Elements: Designing Meaningful Conversation & Deep Listening
   • AI Tool — Listening Log Synthesizer
   • Session 2 — Knowledge Check
   • Session 2: Fundamental Elements: Designing Meaningful Conversation & Deep Listening — Workbook Reflection
5. Session 3: The Four-I Model, Part 1: Intimacy & Interactivity

   Close the trust gap between leaders and employees, and redesign one broadcast-only channel into a genuinely two-way one.

   • The Four-I Model, Part 1: Intimacy & Interactivity
   • AI Tool — Interactivity Redesign Assistant
   • Session 3 — Knowledge Check
   • Session 3: The Four-I Model, Part 1: Intimacy & Interactivity — Workbook Reflection
6. Session 4: The Four-I Model, Part 2: Inclusion, Intentionality & Common Language

   Complete the Four-I Model with Inclusion, Intentionality, and the shared vocabulary that ties them into one coherent strategy.

   • The Four-I Model, Part 2: Inclusion, Intentionality & Common Language
   • AI Tool — Four-I Strategy Checker
   • Session 4 — Knowledge Check
   • Session 4: The Four-I Model, Part 2: Inclusion, Intentionality & Common Language — Workbook Reflection
7. Session 5: The Conversational Leadership Framework

   Apply the full Hurley/Brown framework — purpose, setup, stakeholders, and appreciative-inquiry questions — to a real topic in your own workplace.

   • The Conversational Leadership Framework
   • AI Tool — Appreciative Question Coach
   • Session 5 — Knowledge Check
   • Session 5: The Conversational Leadership Framework — Workbook Reflection
8. Session 6: Facilitating a World Café

   Build a complete, ready-to-run World Café Facilitation Plan for your own workplace — your capstone, evaluated for badge readiness.

   • Facilitating a World Café
   • AI Tool — World Café Facilitation Plan Builder
   • Session 6 — Knowledge Check
   • Session 6: Facilitating a World Café — Workbook Reflection
9. Course Materials & Capstone

   Workbook and Capstone materials.

   • Workbook
10. Course Wrap-Up

    Course conclusion: what you built, where you go next, and the glossary.

    • Course Conclusion